SHIPPING & RETURNS

Refunds and Returns Policy

We hope that you will as happy with your Lusso Chair as we are, however if you are not entirely satisfied, we are here to help. 

Refunds and Returns
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it.

When packaging your return please include a copy of your exchange/refund instructions and your order number. We are unable to process returns that do not include this information. 

Once we receive your item, and approve it, we will notify you that your return has been started, and initiate a refund to your original method of payment. Your refund will be issued between 7-10 working days, depending on your card issuer's policies. 

Please note that you are responsible for the cost of shipping your return, and this cost is nonrefundable.