OUR WARRANTY

Riigid Warranty Coverage: Your Peace of Mind Travel Companion

Congratulations on choosing Riigid as your trusted travel companion! We're delighted to offer you a comprehensive 48-month warranty that covers every aspect of your Riigid suitcase. We believe in the quality and durability of our products, and this warranty is our commitment to ensuring your satisfaction and peace of mind throughout your travels.

What's Covered:

1. Manufacturing Defects: If your Riigid suitcase exhibits any defects in materials or workmanship, rest assured, we've got you covered. From faulty zippers to broken handles, we'll take care of it.

2. Functional Components: Your Riigid suitcase is designed to make your travels seamless and stress-free. If any functional components, such as wheels or telescopic handles, malfunction due to normal use, we'll repair or replace them for you.

3. Structural Integrity: We stand behind the structural integrity of our suitcases. Should you encounter any issues with the frame or shell, our warranty ensures prompt resolution to keep you moving forward with confidence.

4. Lock Systems: Your belongings deserve security and protection. If there are any issues with the lock systems of your Riigid suitcase, we'll swiftly address them to safeguard your valuables.

How to Claim:

1. Contact Us: If you believe your Riigid suitcase requires warranty service, simply reach out to our dedicated customer support team via email at info@riigid.com. Our friendly representatives will guide you through the process.

2. Provide Information: To expedite your claim, please have your proof of purchase ready. Additionally, describe the issue you're experiencing with your suitcase in as much detail as possible.

3. Evaluation and Resolution: Once we receive your claim, our team will evaluate the issue and determine the appropriate course of action. Whether it's a repair or replacement, we'll strive to resolve the matter swiftly and efficiently.

Terms and Conditions:

1. The Riigid warranty is valid for 48months from the date of purchase.
2. This warranty is applicable only to the original purchaser and is non-transferable.
3. Warranty coverage is subject to proper use and care of the Riigid suitcase as outlined in the product manual.
4. Normal wear and tear, cosmetic damage, and damage resulting from misuse, abuse, or accidents are not covered under this warranty.
5. Riigid reserves the right to repair or replace any defective parts at its discretion.

Your Satisfaction Guaranteed:

At Riigid, we're committed to providing you with exceptional products and unparalleled customer service. Our 48-month warranty is a testament to that commitment, ensuring that your Riigid suitcase remains a reliable companion on all your adventures. Travel with confidence knowing that we've got you covered every step of the way.

Should you have any questions or concerns regarding your Riigid warranty or any of our products, please don't hesitate to contact us. We're here to assist you and ensure that your Riigid experience is nothing short of extraordinary.

Happy Travels!

- The Riigid Team